Why Is My Netgear Orbi Not Connecting To Internet?

Orbi wifi is the product of Netgear Inc. It is faster up to 10.8 Gbps with a 9000 sq. ft. coverage area. It works on tri-band mesh technology that connects all your devices to the internet. Orbi can handle multiple devices at a time with high-speed data. Well, it is easy to use but sometimes your Netgear orbi not connecting to internet. In this article, you will find all the ways to fix if your orbi won’t connect to the internet.

How To Fix Netgear Orbi Not Connecting To Internet

From Netgear installation to set up there can be many reasons that orbi wifi not working. It may be that your orbi is not configured correctly or the modem is not able to connect to the internet.

However, the cause, some common troubleshooting methods can fix orbi no internet connection problem. So let’s fix the orbi satellites not connecting to the internet problem.

Check Netgear Orbi Wire Connection

Wire connection is the first step of any network or router setup. Your orbi won’t work if you have done the wrong connection. The LAN connection must be from the correct port between the modem as well as the router.

Wired Connection Between Modem And Orbi Router

A loose or damaged wire causes your orbi won’t stay connected to the internet and keeps losing internet connection. You need to unplug the LAN cables and verify any damage. Check the coaxial cable as well as all the ports. Clean the ports as well connectors of cables.

Whenever you connect the cable to the ports, the LED light relative to it starts glowing. If the light does not blink then you should change the cable.

Restart Modem, Orbi, And Devices

Most of the problems get resolved by restarting the devices. Before doing any further troubleshooting you should restart your modem, orbi router, and pc once.

Power off your modem as well as Netgear orbi router.
Wait for one minute and then first start your modem.
When the internet light is lit up on the modem, then turn on the orbi router.
Wait for the light at the orbi ring to turn blue. It indicates that you are connected to the internet.

Check Internet Service On Modem

Your orbi router won’t give you internet if there is no internet on your modem. In this case, your Orbi router ring LED might pulse magenta.

It may also blink magenta if the WAN port link is down or the orbi router is unable to get the IP address from the modem or ISP. To fix this issue you have to first check the internet connection on your modem.

Turn off your Orbi router as well as all the orbi satellites.
Unplug the LAN cable connected between the WAN port of the orbi router to the modem.
Plug in the LAN cable coming from the modem directly to the internet port of the computer.
Restart modem as well as computer.
Wait for the internet on the modem to light up and then check the internet on your computer.
If you don’t have an internet connection, call your internet service provider.

Further, if you have the internet on your PC then follow the next troubleshooting steps for orbi no internet issue.

Change The Internet Modem

It is rare but possible that your internet modem has a fault. To check this you have to connect your orbi router to another modem. If you have an extra internet modem, replace that with the current one. Plug in all the coaxial wire properly to the modem and then check the internet.

Change Satellite Location If Orbi is Not Connecting To Internet

Your orbi satellite connects with the orbi router and works as a range extender. If you place the satellite in a location where the router’s range is low, your satellite will not connect to the router.

Without a connection to the orbi router, your Orbi satellite does not connect to the Internet. Orbi satellite will start flashing a magenta color if there is a disconnect with the router. A solid amber color on the orbi satellite says that the connection is fair not good.

In both conditions, you have to move your satellite near to the router. Once it has a proper connection orbi satellite turns solid blue. Your orbi will connect to the internet.

Update Orbi Router Firmware

You should keep up to date with the firmware of the orbi router. Firmware is the settings software of the router. It gets updated by Netgear officials from time to time. New firmware updates get fixed bugs and bring new features to the router. It also fixes router security-related problems.

Sometimes the firmware settings can also be corrupt. So the firmware can also be a reason why the internet on your orbi router is not working. To update it follow the instruction from update orbi firmware.

Change Modem Settings From Router To Bridge Mode

Nowadays all internet companies also give the features of the router in their modem. With this, the modem also works as a router. In this case, if you connect an external router to the modem then there is a problem.

To rectify this, you have to change the modem from router mode and put it in bridge mode. Your modem will perform as a bridge between the orbi router to the internet. After doing this your Netgear Orbi router will be connected easily.

You can change the router-modem in bridge easily if you have modem settings access. If you can’t access the modem settings call your ISP and ask them to do it.

Disable VLAN Tagging Won’t Connect Orbi To the Internet

VLAN tagging is a security feature of networking that protects your internet uses. Some ISP uses VLAN tagging to block external device to connect.

In a simple word, only their modem can give authorize their internet service. If you will connect another modem or router, that detects and won’t allow the internet.

So, in this situation, you have to enable VLAN tagging in your network. After doing it your orbi router can connect to the internet.

Go to your PC that is linked with orbi.
Open a web browser and type 192.168.1.1 on the address bar and press enter.
Login to your router settings by giving a username and password on the back of your router.
Go to Advanced Settings and find VLAN.
You have to Enable VLAN to connect the orbi to the internet.

Factory Reset Netgear Orbi If Not Connecting To Internet

Are you still having the orbi satellite not connecting to the internet after applying the above steps? You can try a factory reset orbi router. It will change your router into default factory mode. All the settings will be changed.

Maybe the router has some wrong internet settings or a bad firmware update. Most of the time it gets fixed after doing an orbi factory reset.

Turn your router back and find a tiny hole.
This tiny hole has an orbi reset button.

Reset netgear orbi if not connecting to internet

Take a paper clip and press then hold it for 30 seconds.
If your router is pulsing white ring light means a reset has been done.

All the passwords and settings will be erased. Now your Orbi router is in fresh factory mode. It will show orbi no internet, secured on wifi search. You have to set up your orbi router again.

Reinstall Orbi Router On your Network

Orbi router needs to be reinstalled if any changes occur in its internet settings. If you have changed your Internet service provider or modem, you may need to reconfigure the router.

Each ISP ( internet service provider ) has its Internet settings. Like dynamic, static, or PPPOE. Accordingly, you have to enter internet settings in your router. If these settings don’t match, your router will not connect to the Internet.

You can reconfigure your router by using the mobile orbi app. With the help of this app, you can easily reinstall or repair your orbi router. To know more about it visit: https://kb.netgear.com/31017/How-do-I-set-up-my-Orbi-WiFi-System

Further, you can use the web interface to reinstall the orbi router. If you don’t have a mobile or don’t want to use the app, go with manual installation.

Connect your PC with an Orbi router using LAN or Wifi connection.
Open a web browser and type 192.168.1.1 or orbilogin.com on the address bar and press enter.
A window will prompt and ask username & password.
Find username & password on the back of your orbi router.
Enter the credential and login to the orbi admin panel.
Now, you have to follow on-screen instructions to set up your router.
After completing the setup router LED will turn off.
Now, you need to connect your orbi satellite with the router.

Connect Orbi Satellite To Orbi Router

Bring your satellite near to the router.
Plug in the power to the orbi satellite and turn it on.
The bottom light will start flashing white. Once it is ready the light will turn solid white.
Now press and hold the sync button on the back of your orbi satellite.
At the same time also press and hold the sync button from the back of the orbi router.
The satellite will start syncing with the orbi router.
You have to wait for 5 minutes to complete the process. Once the syncing will did the light on the satellite will change. According to Netgear official:
- Blue Light on your Orbi router and satellite says successfully synced. The connection between the orbi router and satellite is good.
- Amber Light on your Orbi router and satellite shows it synced successfully. The connection between the orbi router and the satellite is fair. You need to move your satellite close to the router.
- Magenta Light stats, Orbi router, and satellite have failed to sync. You have to move the satellite closer to the orbi router and try again the syncing process.
If the orbi router and satellite turn blue you can connect your devices to the satellite using the wifi name password.

Orbi Won’t Connect To Internet Due To Faulty Power Adapter

You will get surprised to know that a faulty power adapter causes lots of connection issues. You will get your orbi frequent disconnect due to a faulty adapter. Check the damage to the wire on the adapter.

Same you need to check on your satellite power adapter. Replace the power adapter if the light on your orbi devices keeps turning on and off.

To buy a new power adapter you can contact the Netgear support team.

Check Internet Settings On Your Phone Or Computer

Internet on other devices is working but your device doesn’t connect to the orbi. Might be possible your device has some glitch with the orbi router or satellite.

It is also possible you have changed or reset the orbi but keep the same name of the wifi. In that case, you won’t connect to orbi. You have to forget the network and reconnect your device.

Open wifi settings on your phone and search for wifi network.
Once you find your orbi wifi, tap and hold on to it.
Click on Forget Network.
Turn off your device wifi and then turn it on.
Once again search and tap to connect.
Enter wifi password and you are connected to orbi internet.

Orbi Not Connecting To Internet After Power Outage

No internet from the router after a power outage is a very familiar issue. Once in a while, every router user did face this type of issue. You can fix it by power cycle the devices.

Unplug all the devices from the power outlet.
Wait for 30 seconds and then first power on the modem.
When the Internet light on the modem is on, turn on the Orbi router.
Wait for the solid white light on the router and then power on orbi satellites.
They will start syncing with each other and the ring light turns blue.

Now your router starts connecting to the internet. If still not working check the power adapter. Due to power disruption, your adapter may be damaged.